Tutor
How can they just change the price without contacting you first
It seems that At&t\Directv has dropped the ball again. With their promos and broken promises all short lived. They constantly offer you packages that offer you everything but in truth its just hold you as a prisoner unless you sign with them under contract. Its nothing but liesðŸ˜
What ever happened to the loyalty department it's truly lost its luster and genuineness. Short of treating you as loyalty or to please you they rather gift you to their competitors. They have lost their uniquenes and don't even strive to keep customers happy. Sad truly sad but life goes on and yes their are other companies that would love to take on new customers and treat them as loyalty. They changed pricing without notifying me first. The nerve.
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
DirecTV does not change cost without notifying.
Monthly discount is shown up front on the order confirmation, detailing amount and length. It then shows on every monthly bill, such as $20 off for 12, 1 of 12 (2 of 12, etc.).
If you refer to the price adjustment that occurs each January (per increasing costs from the networks), notice is sent out at the end of the year giving us a heads up on what is affected. Here is the notice they sent last year for the most recent adjustment.
Thank you for enjoying DIRECTV. We appreciate your business and are proud to offer the ultimate entertainment experience.
We realize getting maximum value is a top priority for you, which is why we work hard to provide choices you want at rates that make sense. Due to increased costs of programming, an adjustment in the price of our programming packages is necessary.
New rates will be in effect on January 20, 2019, as indicated at att.com/2019pricing.
When you signed up for DIRECTV, you may have received a promotional discount on your programming package, and you will continue to receive those discounts. Once your promotional period ends, you will be charged at our new programming package prices.
If you change your current base package, you may no longer be eligible for the promotional discount on your programming package and other promotions. Base packages will continue to include local channels where available. If DIRECTV does not offer local channels in your area, most programming packages are $3/month less than the base package price. Go to directv.com/locals to check availability by ZIP Code.
For more information, go to att.com/2019pricing.
The Regional Sports Fee will increase by $0 to $1.90 per month, depending on the market. Go to att.com/2019pricing to learn the new monthly amount of your Regional Sports Fee.
Programming, pricing terms and conditions subject to change at any time. Pricing is residential. Taxes not included. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Residential Customer Agreement, a copy is provided at att.com/legal and with your order confirmation.
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