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VEM0701's profile

Contributor

Thu, Jan 17, 2019 9:56 PM

Closed

How do I file a complaint against Directv?

I signed up for Directv with a salesman at Walmart. (first mistake)  He offered me a great deal that would save me money over cable. I have the copy of the Customer Sales Order Worksheet. It says my monthly service will be $67.29 per month, and the internet is $30.00 per month for two years.  Well that worked fine for the first few months, then I found out there is no AT&T internet service in my area.  I was told it was coming soon, they were working on it.  It's been over a year and nothing! But the kicker is, Directv raised my bill because I'm not bundling.  Instead of the $67 I now have to pay $120 per month.  I've called customer service and I have written letters including the copy of my signed agreement, and no one can help me. They all say they don't have the "authority" to change my bill.  

I am so done with them and their bad service. I'm waiting to finish my contract and I'm switching. I've told everyone I know about the problem, don't fall for the sales talk!

mdram4x4

ACE - Master

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6.5K Messages

3 y ago

that salesman was a third party seller, they tend to not tell the truth

 

go back and talk to him

Contributor

3 y ago

He isn't there any more. The new salespeople said they can't do anything, it's AT&T that has to change what they are charging me.

I just have to get to March or April and I am canceling them all together. I've told all my friends and family to beware, and not sign up with them.

Tutor

3 y ago

I have used At&t for 5 years, now suddenly I can't make calls from my area, limestone county  Athens Al. Its 2 weeks they have not fixed the problem. They say it is tower outage.

shannon02

ACE - Expert

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15.3K Messages

3 y ago

This has nothing to do with DTV satellite TV service, you are in the wrong forum.

New Member

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2 Messages

2 m ago

Have had direct TV since ATT took over they are horrible , can't reach a person and channels are being removed to put infomercials on several more channels with over 200 channels over 3/4 are infomercials now rip off to customers

New Member

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2 Messages

2 m ago

Horrible service , never get anyone that speaks English in the US and constantly removing channels from TV

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @Mejoines12, here to help! 

We get your concern about programming and services, that's not the experience we want for you. Please create a new post in your profile, and we will take a closer look in solving your inquiry. 

We'll be here for you! 

Cristian, DIRECTV Community Specialist

Juniper

ACE - Expert

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14K Messages

2 m ago

@Mejoines12 

Post from 2019 regarding false information from a 3rd party reseller in Wal-Mart. Please start a fresh thread specific to your issue and be detailed about. Just make sure you are in the correct forum as AT&T has a few different TV providers under their umbrella.

Outdated thread - CLOSED.


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