How to file a complaint with the corporate office

Nope, the only way is to keep calling the 1 800 531 5000 number DTV no longer has email support. Filing a BBB or FCC complaint has worked for some.

Returning calls generally doesn't happen. Customer support is inbound. And even if they did callbacks, short staffing from Covid-19 would prevent that as well (many call centers closed).

However in this public forum sometimes we can help each other out with answers or guidance, though we don't have access to accounts. What is your billing question? Perhaps we can at least point you in the right direction for when you get an agent on the phone.

I have spent over 28 hours of my time, missing work and time with my son, to try and get two different issues taken care of and never has happened. 

Who can I send a dispute letter to in corporate? I was given an email byone of the reps consumer.appeals@att.com. But, of course, it came back as no longer a valid email.

I have printed off the Notice of dispute form and it has a snail mail address but, I am really wanting a valid email address. Through all of this covid stuff one of the issues is that the ATT TV remote is not working and therefore I can't even watch TV for the last month even though I am paying for it!

did you even read any of the previous posts? there is no email address or support and why would you go without tv for a month when you can buy a replacement on ebay for 12 dollars?

Please settle your “dispute” with TEGNA, this is ridiculous that I’ve lost the NBC network.  

For everyone having issues with ATT.  The only way I was able to resolve my billing challenges was to file a complaint with the Better Business  Bureau.   I was being charged for a phone I never received.   Offshore support was no help - they don't even speak English and read from a script.  The local store was no help and I  kept getting threatening letters.   I called the corporate office and nonresponsive 

  After I filed the complaint with the BBB I received the call immediately from the Office of the President.  I urge you to do the same.

File a complaint with the BBB

  Only way to get them to respond.

@jackb030 

This is the DirecTV forum. If you wish to discuss with others your phone, follow the links at the top to get to the correct section of the forum.

Since Directv is now AT&T,  which company do you complain about for BBB help?

Hi @JimLinda. We want to hear about your experience and point you to the right direction.

Let's meet in a Direct message to continue. Please check your DIRECTV message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

FelipeS, DIRECTV Community Specialist

Your customer service is so painful.  On the phone for almost 2 hrs just to to try n add a channel.  They added it deleted another had to call back and the customer service rep was very hard to understand kept repeating herself and now have to pay for the premier package just to get the channel back they deleted!!! SO PAINFUL!! Direct TV really really needs to get their sh** together on better customer service. 

@TVNH 

Not our customer service anymore than it is yours. This is a public forum of other customers.

You cannot add individual channels (other than DogTV and The Outdoor Channel). To get different channels, you change the package. Raising a package is not a guarantee you keep all channels the lower one has, as is the case with Hallmark Movies & Mysteries for example (special channel only in certain packages).

For official customer support or to provide feedback to them, you call. To discuss with other customers, you do so in this forum. Though please do so in a recent relevent thread or create your own, as this one is from 2020.

3-year old thread - CLOSED