Visitor
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1 Message
How to reach a real person to discuss account
Cannot find many way to contact you to discuss my account. I saw telephone only available until 12 pm Eastern time, chat is always busy. Need a real person who knows programming packages and deals.
Juniper
ACE - Expert
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23K Messages
5 years ago
Yes calling is your option. Chat is a small department already, with agents relocated to taking calls (since main call centers closed temporarily for Covid). Plus too many chat agents lately per posts from others have given out poor info.
However, there are really no deals right now. Their CEO announced months ago (before Covid), that they were pulling back discount offers for current accounts. They are making sure customers do not operate at a loss as apparently a good number had too much in discounts.
So call DirecTV to discuss your options. Be prepared that reducing service many be all you can do to lower costs as mentioned.
That is not 12 PM (noon), but 12 AM (midnight) Eastern time.
https://support.directv.com/contact
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