Contributor
how to reach customer service in less than 40 minutes??????
Reaching customer service is kind of the last straw for me with this organization.
I cancelled my services in April r/t the loss of contract with Fox, meaning I couldn't even watch local sports with DirecTV any more. Iwas still billed in May. Called twice in May and was told "oops we didn't really cancel it yet". Billed again in June - taking automatic payments out of my account. Called twice again in May and June for boxes to return devices and kept being told they were on their way, and that the June payment would be refunded. Called again in July as no boxes still received. Was told then to find my own boxes and take them to UPS, which I did. I asked for a statement showing the cancellation fee so Spectrum could pay this. In July received online statement stating I owed $350 but it stated "overdue payment", not 'early termination fee". I received two more statements in July with different amounts stating "overdue payment" and 'pay now". I answered each one with the above information. Have still not received a statement that identifies the early termination fee. Now am trying to reach DirecTV again and have been ON HOLD for 35 minutes and counting. . . nothing but the recording stating they value my business. Have tried to log into the website but am unable to do so. Requested pw reset, even though I'm putting in the correct password, and the reset password site just freezes up - three times now. Now my account is locked and I'm still on hold - 36 minutes AND COUNTING STILL.. . . DirecTV has the worst customer service I have ever dealt with and I will never recommend them to anyone. 37 AND COUNTING . . . .
Juniper
ACE - Expert
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22.9K Messages
6 years ago
The ECF will only show on the bill it charged on. It will not show on another bill as it only charges once, so the bill shows a carry over balance. This is because some people make multiple payments and like most companies they do not put payments towards individual items but the total balance.
What you should be able to do is request the itemized billing ledger for the dates the ECF charge falls within. That way you have the paper proof you need for having your other provider cover it.
As for local negotiations, no provider is immune. So after the affiliate that owns your FOX finishes with DirecTV, they will move on to the next provider when their agreement comes up. Locals pulling the feed from the TV provider is always a possibility, but becoming more common in recent years. I am getting closer to the point where I would gladly kick them off completely if I had the option. If I really want to watch locals I can just use a antenna. Certainly not what I went to pay TV for.
Of course there are long hold times at the moment. Because DirecTV is in negotiations with Nexstar (a local affiliate channel owner) and CBS (they own a few stations directly instead of licensing through local affiliates) they have a lot of people calling in right now who cannot understand that agents have no way to speed up negotiations and that DirecTV is not allowed to provide them a local from somewhere else as it is against Federal regulations.
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jsmedrano
Contributor
6 years ago
invoices for my account. I did not receive them and the ETF would be on
one if them. I received a normal bill in early May and my account was
charged in May and June even though I requested a disconnect in mid April.
I received NO invoices between early May and July, when the invoices just
started stating 'past due.' What will it take to get this documentation??
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shannon02
ACE - Expert
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21K Messages
6 years ago
This is a customer to customer forum with no access to any accounts.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
This is a public customer to customer forum, so there is no access to accounts here. You must call DirecTV.
They can only resend the most current bill, so the one that has the outstanding balance not your older bill that has the specific charge. What you will need to request is the itemized billing ledger for a date range that includes when the ECF charged. So this would simply be an itemized print out of charges/adjustments on the account as opposed to just a full copy of the specific bill that was mailed.
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