New Member
I need to discontinue my DIRECTV service
I need to cancel my Directv account. I am Canadian and unable to travel to the U.S. because the border is closed due to Covid 19.
New Member
I need to cancel my Directv account. I am Canadian and unable to travel to the U.S. because the border is closed due to Covid 19.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.9K Messages
5 years ago
The only way to cancel is to call DirecTV. Since DirecTV is a United States service only, it doesn't accept international calls.
Their new owner AT&T has international services. So if you call their international support number, that would serve as a workaround so you can get transferred to a DirecTV department.
https://www.att.com/help/international.html
Call +1.314.925.6925 (free from your AT&T wireless phone).
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shannon02
ACE - Expert
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21K Messages
5 years ago
You have to call AT&T's international number to get transferred to DTV.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
Check the model numbers of boxes on the account. Just in case you have to return any or be responsible for non-return fees (NRF).
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
We're here to help @Ladi17P, with getting you pointed and the right direction.
What you would need to do in this case is contact our international customer service team at 1.314.925.6925 or live chat that is available 24/7 at http://sm.att.com/8ab3903e. Please let us know if that helps.
Charles, AT&T Community Specialist
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