Was it included in your sales confirmation email? There would be redemption instructions in the email if not in the confirmation email then it was never added
We'd love to point you in the right direction to getting the needed help with your reward card, @Melimarie04.
Did you check to track your reward? if not, please check your reward card status online via the reward center using your account number and zip code or claim number.
You can also reach out to the reward team at 800 288 9983, 7:00am to 7:00pm (CST), Monday through Friday. You can view this great article to get tips on reward card process.
nabukl
ACE - Professor
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2.3K Messages
5 years ago
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
We'd love to point you in the right direction to getting the needed help with your reward card, @Melimarie04.
Did you check to track your reward? if not, please check your reward card status online via the reward center using your account number and zip code or claim number.
You can also reach out to the reward team at 800 288 9983, 7:00am to 7:00pm (CST), Monday through Friday. You can view this great article to get tips on reward card process.
Let us know if you need anything else!
Yetty, AT&T Community Specialist
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