New Member
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3 Messages
If I downgrade package, does it lock me in for another 24 months?
looking to downgrade package. Online, tiny print says it requires 24 month commitment. I called and rep said "don't worry about that" which didn't really ease my mind. She couldn't help because of "technical difficulties" which made it so she couldn't access my account (??) and asked me to call back later.
SO unhelpful.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23.4K Messages
4 years ago
Online are new customer offers. That intro special comes with a 24 month agreement, essentially for value of equipment just like a later upgrade.
Changing package does not affect agreement.
Upgrade of equipment (including adding a TV) = 24 months
Movers order (without upgrade) = 12 months
Some 12 or 24 month discounts come with agreement for same time.
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k8eb
New Member
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3 Messages
4 years ago
Juniper:
thank you
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @k8eb , we are going to be here for you, in case that more assistance is needed.
@Juniper, thank you for your prompt response, we appreciate the information.
Julian, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @k8eb , we want to help you with your package change inquiries.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox
Julian, DIRECTV Community Specialist
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k8eb
New Member
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3 Messages
4 years ago
Where is my DIRECTV message inbox? I can't find it on account page.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello @k8eb , let's check together what we can do about that.
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Maria, DIRECTV Community Specialist
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chasf00
New Member
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426 Messages
4 years ago
@DIRECTVhelp
Why isn't a pic of the chat icon shown so the folks know what they are looking for.
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