1 Message
Illegal doble charges
For the past 6 months I’ve been trying to get a hold of someone that can do the right thing and refund me the almost 12 months that direct tv doble charged my account due to the fact that the employee who switched me from satellite to stream NEVER cancelled the satellite account, I have tried every single phone number, chat, etc, emails, incident number, etc etc etv and all they do is have you go in circles and no solution or answer
shannon02
ACE - Expert
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20.8K Messages
7 months ago
There is no switching, you call DTV and cancel you account and return any returnable receivers then you go to the DTV via internet AKA DTV streaming and sign up. DTV gives you 60 days to report billing problems. DTV doesn't have email support.
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Juniper
ACE - Expert
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22.5K Messages
7 months ago
@Melaa
DirecTV (satellite) and DIRECTV STREAM (streaming-only) are two different providers. There is no switching process. Going to one doesn't cancel the other. People could have both if they chose.
You have to call DirecTV and speak to their cancellation department to close the account. If you didn't do so because you assumed starting DIRECTV STREAM would have canceled the satellite account, that is unfortunate. DirecTV has a 60 day billing dispute policy so 12 months does not work in your favor.
There is no support by email. There is chat on their website, but they cannot cancel an account as requires speaking to the actual cancellation department over the phone. So your first step is call DirecTV (not DIRECTV STREAM) and close the account if you haven't already done so.
Though 12 months is plenty of time to be aware you are still receiving and paying for separate bills, you have one remaining option. File a BBB complaint. That gets sent to upper management and usually results in contact back from their Office of the President (corporate) within a few business days. Not a guarantee it resolves the way you want, but that is the highest we consumers can go and with having both providers would be a rare situation it gives you a shot.
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