2 Messages
impossible to set up service
Spent 52 minutes on line to set up service. Agent asked if she could put me on a brief hold due to an error message on her computer and she needed to consult a supervisor. A new agent came on line and wanted to start the entire process over again as if I was a brand new caller and had not been trying to set up service for the last 52 minutes. Then told me I could not have been talking to Direct TV for the last 52 minutes. It must have been a diferent company. Well how could that be if I never hung up the call and my cell phone showed I'd been on the same call for 52 minutes to the Direct TV phone number? The sheer stupidity was unbelievable
DIRECTVhelp
Community Support
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21K Messages
3 months ago
Hi, there. We apologize for your experience over the phone, and we're here to help. Let's meet in DM to provide you with further assistance. Jayson, DIRECTV Community Specialist
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nabukl
ACE - Professor
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2.3K Messages
3 months ago
She didn't "consult" anyone, she cold transferred you back into the queue that's why the 2nd rep couldn't tell how long you were on the call because to her/him you were a new call and without an established account there would be no record of any previous calls
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