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C

New Member

Fri, Jun 26, 2020 1:09 AM

Is there a telephone SCAM concerning upgrading Directv receivers?

Beware of an Att/Directv scam. Someone calls claiming to be Att/Directv, they tell you they are from Directv & you need to get an upgrade on your receivers. They ask how many TV’s you have. Then they transfer you 2 times. They explain Directv is upgrading there services and they do the upgrade and due to the Pandemic they can not come to your home. So they are able to upgrade through the Directv technical center in our area. They say you must get this upgrade to keep your service over the next several months. The system must be upgraded or eventually you would lose service. So to get the upgrade you need to pay them $150, now, and then you will receive $40 a month off of you bill for 2yrs. They will do the upgrade, increasing the number of channels, the number of programs you can record, and improved picture and better sound quality.  He told me told me my name, address, and the kind of the receivers we have. He was wrong about the receivers. He “checked” on it and told me I was correct and they all needed to be upgraded. I started asking questions. Like, why don’t they just take $40/month until $150 upgrade is paid. He said they do not own the channels and billing and technical could not be combined.  I asked why this wasn’t sent in a letter or promoted on a message on Directv. He said it would be on Directv and I should have received a letter telling us to expect this call and explaining the situation. 

I googled Is Directv upgrading their equipment, while he was talking. I found a couple of similar incidents. I asked him for a phone number and told him I would call him back after I called and asked Directv if this was a scam. He assured me it wasn’t a scam and he gave me a phone number. I googled the phone number he gave me. It is in NJ. I called Directv

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

14.3K Messages

2 y ago

That was absolutely a scam. DirecTV doesn't call you about upgrading equipment or with discounts, and certainly doesn't require an up-front payment to get a discount.

 

There is an influx of these type of scams right now. And they are not just because of the pandemic, but DirecTV is in the process of a complete shutdown of their MPEG-2 feeds so there are customers who legitimately need to get new equipment.

 

To discuss options to lower bill, or order an optional upgrade of equipment or a required MPEG swap to continue using service, you call DirecTV's official customer support number. However, I would suggest before doing so to post the models of each box you currently have so that experienced customers can give guidance on what may be best for your exact setup as some agents go overboard with options that may not be optimized for you personally.

New Member

10 m ago

This happened to me today 3/18/2021. Fell for it and gave CC info.

ATT confirmed scam. Now I have to wait a week to get new CC.

shannon02

ACE - Expert

 • 

15.6K Messages

10 m ago

DTV sent these to all receivers in late 2020.

New Member

10 m ago

I missed those messages and would have normally caught it. I did question for an hour + and they had way too much info and/or good guesses.

I had cataract surgery Monday and was not on the top of my game.

Lesson learned, immediately called AT&T and then bank before any charges.

New Member

 • 

1 Message

3 m ago

I had the same experience today (10-26-21). All sounded very legit. Unplug TV, wait a few minutes. OK, plug it back in. Now press reset on receiver box. Etc., etc. I will get a $30 discount from my bill for four years. They even knew the amt. of my current regular bill from ATT/Direct TV. Oh, yeah, there's an upfront charge of $380. I refused to give credit card number on phone. Oh, it's safe. I asked if they would need my 3 digit code from back of card. Oh, yes. (not necessary in most cases). I asked why they couldn't bill me by mail? So he gave me an address in Pleasanton, CA. I checked and saw that Direct tV was located in a different city. These guys sound very convincing, know a bit about DirectTV systems, don't know how they got my bill but probably by hacking ATT or my ATT acct. I'm taking no action yet, wait and see if I hear back from 'them'. DON'T give credit card info on the phone unless you KNOW who's on the other end.

Juniper

ACE - Expert

 • 

14.3K Messages

3 m ago

If they call you, request CC or gift card info, or other personal info - HANG UP!

And remember DirecTV only has a single T in the name. Used to be common for scammers to use adding a T and/or space in the name to catch people unaware.


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