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Is there some service interruption grace allowed to valued customers?
Had service interupted today 5-25-20. I know I am behind in payment, but as a life long subscriber (over 15 years) I was hoping there is some grace allowed to valued customers, especially those suffering from the fallout of the covid-19 pandemic. Could really use some customer appreciation right about now... but I know this will fall on "deaf corporate ears". DirecTV seems to be only concerned about getting their money... Corporate greed at it's finest, what a shame.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
DirecTV being an entertainment service, not a necessity (water, heat, phone/internet for job searching/work-from-home, etc.) does not get a past due waiver. So it is up to you to reduce service, even call and discuss maybe some extra days for a payment arrangement, before you are shut off. Once service is interrupted, then you must pay balance in full to get it back on.
For what they are doing, including a late fee waiver request, check their page for anything they update for Covid-19: https://about.att.com/pages/COVID-19.html#consumers
You call it corporate greed and a shame, but they have done nothing wrong. Letting it go past due instead of proactively adjusting services, or even possibly a payment arrangement, was on you, not them. Sorry but that is the reality.
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Constructive
Employee
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34K Messages
5 years ago
tv is entertainment not a necessity no provider is allowing non payment to be waived.
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