New Member
Issue with gift card of $225
I signed up with AT& I was rewarded a $225 gift card for Walmart in addition I also a received a$100 Visa Card. I had $70.79 on my Walmart gift card. I thought I didnt have enough to get the Kitchen Island so I added $40 on the gift card you sent me so now the Walmart balance $110.79. Later I tried order the kitchen island online but it was cancelled online I didnt worry about it because around that time we (us) the people going thru this Corono Virus crisis so I told at several stores were not recieving any delieveries that was the early stage of thhe Virus.
I just want a replacement card in the remaining amount of $110.79 I still want my Island. I dont know what the problem is but it seems to me that it was lost trying to order online and they didnt replace my money. Please help me call me @ [edited] or email me [email scrubbed] or text me after 10:30am
[EDITED per Community Guidelines]
sandblaster
ACE - Expert
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2K Messages
5 years ago
This forum is not customer support and no one will call you. Please remove your personal information.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
2
Constructive
Employee
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34K Messages
5 years ago
the store that charged you the money needs to replace it not at&t, you cant expect at&t to send you a replacement card with a balance when you spent it and didnt receive the product or your refund, plus its a walmart gift card it has nothing to do with at&t
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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