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1 Message

Monday, August 3rd, 2020 6:54 PM

Last bill hi

WAITING ON DIRECTV AT&T TO GET ME MY LAST BILL AND TELL ME WHERE TO SEND MY EQUIPMENT IN BECAUSE I CANCEL MY SERVICE I HAVE NOT HEARD ANYTHING YET AND I THINK IT'S TERRIBLE THIS WAS LIKE LAST MONTH EARLY PART OF LAST MONTH NOBODY SAID ONE THING

Employee

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34K Messages

5 years ago

you need to drop it off with a participating FedEx or ups store,(not all are participating)make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.

www.fedex.com/attreturns or www.theupsstore.com/locations.

To assist our customers during this time, were temporarily extending the timeframe to return yourDIRECTVU-verse TV, or AT&T Internet equipment from 21 days to 60 days. Get more information hereabout how to locate a drop-off location and return your equipment. 

ACE - Expert

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22.9K Messages

5 years ago

@Msmc 

Final bill doesn't go out early since they stopped prorating service almost 2 years go. So it gets sent out at the same time each month your bill normally goes out.

 

What is the model of each of your boxes? They might not be returnable. If any are returnable, here is the new return process they have been using.

 

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes. 

 

 


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