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5 Messages

Friday, March 29th, 2024 9:01 PM

Looking for Solutions to MAX sign in for Direct TV / AT&T customers who got the Can’t Verify Subscription message

I have seen some people got their sign in issue resolved by Direct TV / AT&T.  Can someone post the solutions that worked.

I have changed my AT&T / Direct TV password snd this did not work.  MAX say's its Direct TV / AT&T that is not authorizing / syncing the account to MAX.

TIA 

Community Support

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19.9K Messages

2 months ago

We're sorry you're having trouble logging in to your Max account, @otterman33. Which device are you using? To sign in successfully, you must choose DIRECTV as your TV provider. If impossible, try signing in from a computer using a code and linking MAX to DIRECTV. Is this useful? Let me know. Raymund, DIRECTV Community Specialist

5 Messages

2 months ago

Problem with all 3. Apple TV, MAX app and web site.  Unsuccessful with all.  I did scan QR code but it took me toAX sign on page and still got the same “can’t very subscription” message. 

Community Support

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19.9K Messages

2 months ago

Thanks for letting us know, @otterman33. We'll send you a DM to further investigate. -Shania, DIRECTV Community Specialist

Community Support

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19.9K Messages

2 months ago

For every customer having the same issue, here's what we did to resolve the issue:

-Customer has combined bill for AT&T and DIRECTV. Cx used AT&T logins to sign in to Max which is subscribed through DIRECTV.
-Advised customer to create online account for DIRECTV through https://www.directv.com/accounts/registration since changes on DIRECTV service can only be made using DIRECTV login credentials and through DIRECTV app/website. Once he's done creating online account, advised to log in to Max using DIRECTV logins and was successfully logged in.

 

Armando, DIRECTV Community Specialist


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