We have been a loyal customer of Directv/AT&T since 1996. We were given a loyalty discount last year and it ends Jan. 2021. I called and talked to 4 different employees today - none of them could even answer questions or help me. What is going on with customer service? I get mailings weekly from AT&T with huge discounts for NEW customers......Really!! What about trying to keep your loyal customers? I am just really tired of this every single year. If someone doesn't contact me with a reasonable offer, I am seriously considering just cancelling this. There are plenty other ways to watch TV these days. This is just a real shame that loyal customers are treated this way.