Hi @Lynnster68. We have a specialist available to help you with your post. Let's meet in a DM, so you can provide your phone number listed on the account to further assist. Lynie, DIRECTV Community Specialist
Details please. Where are you seeing the zero and outstanding? Are they on the same bill, or perhaps one on bill the other when you check account online?
Usually this happens when payment comes in late. So bill shows outstanding balance since it was past due when it produced, but payment being received shortly after clears the balance. And the bill produces once a month. It doesn't produce an immediate updated one when the payment finally comes in.
litzdog911
ACE - Sage
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46.1K Messages
15 hours ago
Nobody here can answer that question. Study your past bills. Give DirecTV a call (number below).
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DIRECTVhelp
Community Support
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254.5K Messages
14 hours ago
Hi @Lynnster68. We have a specialist available to help you with your post. Let's meet in a DM, so you can provide your phone number listed on the account to further assist. Lynie, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.5K Messages
14 hours ago
Details please. Where are you seeing the zero and outstanding? Are they on the same bill, or perhaps one on bill the other when you check account online?
Usually this happens when payment comes in late. So bill shows outstanding balance since it was past due when it produced, but payment being received shortly after clears the balance. And the bill produces once a month. It doesn't produce an immediate updated one when the payment finally comes in.
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