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Friday, August 9th, 2019 11:30 PM

New account free programs included

I have a new account. Included in that new account are free HBO, etc. I do not want any of these to have auto renewal included. When they expire, that will be all.

ACE - Expert

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2K Messages

6 years ago

This forum is not customer support. Posting that here won’t stop them from renewing when the free period ends. Sorry to say, but you are probably going to have to call to cancel them when the time comes.

ACE - Expert

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23K Messages

6 years ago


@moomoo10 wrote:

I have a new account. Included in that new account are free HBO, etc. I do not want any of these to have auto renewal included. When they expire, that will be all.


Renewal is not exactly how it works.

 

The free 3 months of HBO (or others) is done by providing a credit for the full amount for those 3 months. After the promo time, the credit falls off, not the channels. Their hope is you like them enough that you keep them. If you don't want to keep all of them (or any), then you call DirecTV prior to the end of the 3 months to remove them.

 

This is a public forum, customer to customer, so we cannot remove the channels for you. Up to you to call when you are done with them.

ACE - Expert

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21.1K Messages

6 years ago

You need to wait a month to cancel to avoid the early removal fee.


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