New Member
Obtaining a channel lineup on a legacy DIRECTV package
Was on the phone for over an hour yesterday with DIRECTV, transferred several times. Still no one was able to direct me to the online location where I can see a printable lineup of the channels that are included in my XTRA package, which they no longer offer (I have been grandfathered in). Any suggestions?
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23K Messages
4 years ago
It is unfortunate that both Select and Xtra seem to have been grandfathered. Only reason that makes sense that they would be removed from the channel lineups.
In any case, online only has current options. Grandfathered is not available. You would have to call to discuss the lineup.
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mikensully
New Member
4 years ago
Yeah, I found that out after spending over 1 hour on the phone with a couple of different service reps yesterday. They tried several paths but it kept taking us to the same lineup page with only the current offerings. Thanks.
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
DTV doesn't update legacy packages so there is no need to provide a list.
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russmoan
New Member
4 years ago
Yes, Direct TV is still providing service based on that grandfathered account and should be able to tell you what channels you get without calling a service representative.
Any thing less is poor service and that is what I normally get from Direct TV.
But they do have the best satellite TV programming. The only reason I have bought programming from them for the last 20 years. Never for the customer service. It always takes 3 transfers to get to the rep who can answer your questions.
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Juniper
ACE - Expert
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23K Messages
4 years ago
DirecTV historically has you call when you have grandfathered options. Not only does this save space in their website system from outdated info, but in most cases they would prefer you be on current options when you are on something that is outside of their current agreements with the networks.
Though in prior years a grandfathered package would be more cost for less programming than an equivalent package, at this time Select and Xtra don't have a better option.
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GraceEdna
1 Message
1 year ago
https://www.directv.com/dtvassets/pdfs/channel_lineups/DIRECTV_ChannelPackageLineUp_AllPackages.pdf
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