Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

B

New Member

 • 

10 Messages

Monday, March 20th, 2023 8:29 PM

Offer letter not valid😡

Called about a month ago to resolve a billing issue, spent 2 hours on the phone transferred 7 times, mostly to foreigners that I could not understand. Out of complete frustration I said just cancel everything due to no solution! 4 days ago receive an email offering discounts if I return and activate service. Spent 3 hours on the phone today and chat,

transferred multiple times to only be told they would not honor the offer!!

Unbelievable, why send an offer to only waste my time and become even more disappointed with DIRECTV and internet.

Now to search for a better company to offer services elsewhere.

where can I file a formal complaint against At&t directv 

ACE - Expert

 • 

19.9K Messages

1 year ago

AT&T sold off 30% of DTV and the new partner is handling the day to day operations.

New Member

 • 

10 Messages

1 year ago

So are you saying the partner is not validating AT&T’s offers?

New Member

 • 

10 Messages

1 year ago

Why would they not honor this offer

New Member

 • 

10 Messages

1 year ago

?

ACE - Sage

 • 

45.7K Messages

1 year ago

That letter isn't very specific. Is the offer for your internet bill, satellite bill, or both?

New Member

 • 

10 Messages

1 year ago

We have Directv and internet

New Member

 • 

10 Messages

1 year ago

They also sent a follow up letter on March 16th giving the same offer

ACE - Sage

 • 

45.7K Messages

1 year ago

Are you calling AT&T Support or DirecTV Support? They're different phone numbers.

At some point it's time to just file a BBB complaint. Nobody here can help you with this. Sorry. 

New Member

 • 

10 Messages

1 year ago

Our bill for Directv and internet are combined into one

New Member

 • 

10 Messages

1 year ago

I’ve called numerous numbers, constantly transferred to loyalty dept and collections still with no one seeming to understand. 
what would be the best # to call. 
planing to file with fcc and bbb. 
but in the meantime what other internet companies are comparable with high speed in Georgia.

ACE - Sage

 • 

45.7K Messages

1 year ago

You should be calling the number on the offer letter, which is the AT&T Support number. And when you call, say "cancel" at the voice prompt. That usually connects with a more experienced support rep. 

I have no idea about other internet service providers in your area. Sorry. 

ACE - Expert

 • 

20.6K Messages

1 year ago

Sorry but that is not a valid offer. A 50% off past due has been a known scam from those pretending to be from the company.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.