New Member
•
2 Messages
Ongoing Billing Issue for MONTHS w/o Resolution
Why is it so difficult to get something fixed? Why as a customer for YEARS do I have to call another company (CenturyLink) for them to pay YOU? If they have the money, ya know the ones DIRECTTV has the contract with), why would you tell ME, THE CUSTOMER to call them and "create a fuss"???? I've NEVER seen such laziness, such push off, such HORENDOUS customer service. I asked for a call back from a supervisor, manager ANYONE that could fix this and you know what I get?? NOTHING. No one calls, everyone is always "too busy" to call. I have all the reps names at BOTH companies. I just wanna pay my bill correctly. Four months and counting and they STILL can't fix this. They are embarrassing and I will make sure to post EVERYWHERE. DO NOT SUBSCRIBE TO DIRECT TV!!!
nabukl
ACE - Professor
•
2.4K Messages
4 years ago
If you paid CenturyLink in full for your combined billing it's THEIR responsibility to send it to DirecTV , DirecTV has nothing to do with CenturyLink not sending their payment, this is why I would NEVER do combined billing with anyone
0
daelynsanchez
New Member
•
2 Messages
4 years ago
Completely agree! I separated the bill four months ago and been fighting with both ever since. The last "representative" actually told me to call CenturyLink and "make a fuss". I was at a loss for words. That is NOT my job as the CUSTOMER, that is YOUR job. Management doesn't want to speak to customers because they seem to not know what to do either. They quick to take thr money but can't fix anything when it's wrong.
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
4 years ago
To better assist you and to take a closer look at this. Please check your DIRECTV Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums. We'll be there waiting for your answer.
Catherine, DIRECTV Community Specialist
0
0
Juniper
ACE - Expert
•
23.4K Messages
4 years ago
Customer support has no way to talk to U.S. West/Qwest/CenturyLink/Lumen. Like other companies, they receive calls from customers, not make outbound calls themselves. If you paid the CenturyLink in full, then it is their responsibility to send to DirecTV.
There is a possibility on what happened. When you separate the bill, CenturyLink kicks back what DirecTV billed them and then DirecTV bills you directly. This may result in the prior DirecTV balance to be added to the new bill that is DirecTV by itself. If you made payment for DirecTV and CenturyLink together at that time as normal, then the additional amount would stay on CenturyLink's balance going towards your next CentuyryLink bill and not to DirecTV.
Personally, I avoid combined bills when it is between companies. Only the most basic of billing info goes to the combined bill. This means you don't get information on any upcoming changes, how many months you have left on a special (if you have one), or any other detailed info as that is specific to a bill directly from the provider itself. Also a little known fact with your particular phone/internet provider, a combined bill forbids you from ordering certain channels and programming because it is against CenturyLink's values. Regardless of your individual feelings on such content, it is not their place to tell you what morals to have.
(edited)
0
0
Juniper
ACE - Expert
•
23.4K Messages
4 years ago
As a note, it matters not how long you've been with DirecTV. No matter how many years or decades you've been with them, doesn't mean you get some super VIP options to where they provide assistance optiosn that others don't get. They are setup as an inbound call center for everyone. They don't call other companies on your behalf.
If the explanation I gave about what may have happened was correct, then your recourse is to pay your DirecTV and CenturyLink bills as they show so that everything is equaled out on both as they are caught up from the odd month when you separated the bills.
However if that explanation wasn't what happened, and if the official forum help team or CenturyLink support cannot straighten this out, then a BBB complaint would be the next step. That goes to the corporate level. That would be submitted on CenturyLink if they have the funds from your payment but did not transfer it to DirecTV or apply it to their next bill either.
0
0