New Member
•
2 Messages
outrageous prices for a 20+ year customer
I have been w ATT since the early 90s. I have internet, tv and 2 lines for cell with you. I called a few months back to triage some internet and tv service problems we were having certain channels were gone for days and lagging on upload speed. I am a nurse and was told about a first responder discount. I already had my company discount on the account it wasnt any better so no changes. I was told my internet was being upgraded at no charge, and the discount would be the same so no changes there. this is the 3rd month Ive gone from paying approx $270 a month to over $500!!!!!! I CANNOT afford that at all. Ive called several times to get it cheaper if possible and trouble shoot the internet tv issue not pay double. since this change in price, I've called and spoken to countless reps over 6 hrs of time and still have a $500 dollar plus bill. I do not understand why this is so expensive and there are zero discounts offered for new customers but long term decade customers are getting the shaft. Please clarify - Im ready to ditch it all together and go somewhere else but Im a loyal customer and want to give you the opportunity to make it right.
Juniper
ACE - Expert
•
22.9K Messages
4 years ago
They did a big financial review awhile back and determined that too many DirecTV customers had too much in discounts. So per their CEO, discounts got pulled back while they address accounts at risk of operating at a loss (or actually are).
Even once discounts come back, they are expected in moderation. They are not permanent, only a temporary perk. So review your channels and any optional services you have to see if you need to reduce anything to make it comfortable for your budget. So they are not "giving you the shaft", simply it is your responsibility to manage what is affordable.
And everybody was a new customer once. That only gets an intro discount for the 1st year. It is not something they can afford to continue giving.
0
0
irishchick78
New Member
•
2 Messages
4 years ago
I know my responsibility, I've spent countless hours calling and talking to numerous reps re: this. I stated they are not giving discounts and they said sorry but nothing for you that is whats call the shaft. Your 1st paragraph was useful however everything else is rude and subjective. Im sure you pride yourself on this kind of communication.
I stand firm w/ the fact that new customers should not get better options then loyal customers.
0
0
Juniper
ACE - Expert
•
22.9K Messages
4 years ago
Giving a discount for the 1st year attracts business. New customers coming in will be much less than existing customers continuing. So it is affordable to give the huge discount to a small set of customers as the (temporary) signing on bonus. They cannot afford to give the same continuously to existing customers or they would discount themselves out of business.
So it is not new customers are getting better options than loyal customers. We were all a new customer so got our intro special. So the new customers are just at that time like we once were. Now if a new customer kept that price ongoing with nothing to show for existing customers, then that would be an issue.
Saying there are not discounts for you is not "giving the shaft". There is no requirement or expectation that they give you one. They are a business offering a service for a cost. If you don't like the cost then you reduce service or seek elsewhere.
I pride myself on straightforward discussion without sugar coating anything. I may be blunt, but everything is said politely and honestly. Just because you don't like my point of view, doesn't change that I was giving a realistic perspective.
0
0