New Member
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1 Message
Outstanding balance
Hey
I’m a sales rep emailing on behalf of Maria keesee, she wants your service but doesn’t think she has to pay the outstanding balance of $135.83 due to past misunderstandings. Is there any way we can waive that balance, so she can try direct tv again.
Thank you
Sam
TommyCollins
Teacher
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14 Messages
5 years ago
That's exactly what a bunch of us have been trying to get across to the higher-ups! If you don't know, just who the (Edited per community guidelines) does?
(edited)
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@Samdma
Unless there is an actual billing error, then DirecTV historically doesn't waive outstanding balances as a courtesy. Especially if it might be to collections where they no longer own the balance.
She will need to call DirecTV to discuss anything she still owes as this is just a public forum (there is not a email support option), not customer support.
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