7 Messages
OVER CHARGED/NO REFUND [Returned Equipment] CHARGED AGAIN
I was [[MIS]]charged for 3 service calls; promised refund for 2 that never happened.
No refund/Credit.
Cancelled Service.
TIMELY PAID [[BILL]] IN FULL.
Returned Equipment.
CHARGED FOR NOT RETURNING EQUIPMENT.
CustomerD1
7 Messages
1 year ago
Mailed complete and in great condition/packaging!
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
Do you have the tracking number for the package that the Genie was in? This can be used as evidence for return.
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Juniper
ACE - Expert
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23K Messages
1 year ago
As it looks like you used the prepaid return kit process, what shipping carrier did you drop the box off with to send back? Such as UPS or USPS?
This is a public forum of other customers. Though you might get a response from the forum help team, they are not a replacement for official support. You either call DirecTV or file a BBB complaint as previously suggested.
Dressing up post with bold or brackets every other line doesn't change options or results.
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