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Paid my total bill this morning an still no tv

I paid my total amount this morning at 800 and still have no tv. I have spent 5 hours on phone and got hung up on three times. What can I do? I paid a lot of money and still no Directtv Really frustrated after being a customer for 15 years.

Responses

nabukl

ACE - Professor

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2.3K Messages

5 years ago

Did you just pay the past due amount or the full statement balance amount?

5

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J

jabernathy55

New Member

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2 Messages

@nabukl the whole amount. My account has a zero balance.

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5 years ago

0

J

jabernathy55

New Member

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2 Messages

@nabukl this is what I’ve been seeing all day, a message on my tv telling me I need to pay my bill lol. I have called customer service three times with no luck. All they say is on their end I have service.

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5 years ago

0

nabukl

ACE - Professor

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2.3K Messages

Did they offer to resend authorizations? If not you can refresh services online
www.directv.com/refresh

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

J

jabernathy55

New Member

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2 Messages

@nabukl yes I tried the refresh several times and the first representative that I spoke to said he resent authorization and assured me it would be back on in 30 minutes. The second representative didnt know what was going on and hung up on me. I am currently working remotely and I spent 6 hours total on phone yesterday with no luck. I don’t have time for this. What can I do? I have exhausted all efforts. I have done all troubleshooting. Even when I log into my nbc app to watch live tv thru Directtv it won’t let me because of this account issue with ATT.

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5 years ago

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nabukl

ACE - Professor

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2.3K Messages

The only thing I can suggest is to remove the access card for a few seconds and reinsert it. This may or may not work. It's possible that your primary receiver is unchecked on your account, this happens sometimes when service is interupted the csr should have checked that but most are completely clueless and overlook that detail. Another possibility is that the camc (conditional access management center) is down this is what controls all authorizations like activation, reinstatement, programming changes etc.. IF that's the case then csrs should be aware and would have told you.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

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jabernathy55

Paid my total bill this morning an still no tv

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jabernathy55

Paid my total bill this morning an still no tv

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