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Tutor

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16 Messages

Tuesday, January 9th, 2024 10:59 PM

PARAMOUNT + WITH SHOWTIME APP NOT AVAILABLE WITH DTV CREDENTIALS

dtv sAYS: You will access the Paramount+ with SHOWTIME plan on the Paramount+ app by going to paramountplus.com and creating an account using your Directv username and password.

BUT, IT JUST AIN'T SO

Community Support

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255.1K Messages

1 year ago

Thank you for your feedback; we apologize for any inconvenience, sterlinga. Thanks, Shannon02, for the information. We always strive to enhance your viewing experience and deliver unparalleled entertainment experiences where, when, and how people want it. Veronica, DIRECTV Community Specialist

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New Member

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2 Messages

1 year ago

I agree - this simply doesn't work: it says "Your provider subscription package doesn't include access to Paramount+.subscription" even though I have repeatedly - and I mean repeatedly - confirmed with DirecTV that it does.  DirecTV says it's Paramount's problem, Paramount says it's DirecTV's and I am at the end of my rope.  CLEARLY there is a significant issue with the switchover and both DirecTV and Paramount are acting like they have no idea about it.  I have spent literally hours on the phone with both of them to no end whatsoever: it's always winds up, "call the other guy" or "we'll get back to you."

I have tried: 

Signing in using DirecTV as my service provide on the Paramount+ website.

Signing in directly to Paramount+ on their website.

Uninstalling and re-installing the Paramount+ app on my firestick.

Re-starting my firestick and wifi and emptying the cache.

Signing in using DirectTVstream as my provider (even though my account is satellite)

I have never had a Paramount+ account; my existing Showtime account with DirecTV was converted per this press notice:https://www.directv.com/insider/paramountplus-sho/. So there's no Paramount account for me to sign in to or delete (both of which were suggested to me). 

I iterate: CLEARLY there is a problem with DirecTV Showtime subscribers and the transition to ParamountPlus.  Why can't you guys get together and resolve this?  In the meantime I am paying for a service which you aren't providing and - from the conversations I've had with both companies - aren't even trying to provide.

ACE - Expert

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21.1K Messages

1 year ago

I had a similar problem but Paramount + said I had an account when I didn't when I tried to log in with my DTV log in so they purged it and I was able to log in using the Paramount + provider log in page.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

1 year ago

Thanks. When you say "they", do you mean DirecTV or Paramount?  Like I say, each of them tells me that the problem is with the other one.

ACE - Expert

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21.1K Messages

1 year ago

Paramount+, I would go with Paramount+ as the problem side.

(edited)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

1 Message

4 months ago

Currently keeps giving me an error message when I try to link directv to paramount plus and the AI robots are not helping. Cancelled my subscription, waited for it to e pire. Got my password correct and nothing works now.


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