New Member
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2 Messages
PAYMENT RENDERRED BUT NO SERVICE
Directv customer service is nonexistent! The Directv site and support is a WASTE of time! Att took all of my payments today on the due date and still suspended my service. The kicker, now the payment was submitted before 8am. It is now 10:09 pm and it’s still suspended. Oh and now I need to speak with an account manager. Then the agent gave me the run around for 45 minutes to say oh we’re closed now. A joke! I have been with Directv so long but this is unacceptable. The website is glitchy, payments made to att don’t resolve the account, and I’d bet that account manager wants to talk me into changing my package. Ha no! I’ll leave Directv 1st! This acquisition has been nothing but a pain in the customers’ butts!
shannon02
ACE - Expert
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20.6K Messages
1 year ago
AT&T sold off 30% of DTV months ago and the new partner is running the day to day operations.
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JrettShaw
New Member
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2 Messages
1 year ago
This is not something the customer should experience. Ownership changes should not affect bill payments. It simply should not. If AT&T is still billing and emailing regarding the account then payment should be applied correctly. Again this should not affect the customer. Both companies have a commitment to us customers. Hiding behind ownership changes is no excuse. Ridiculous! And yes I have service with both companies and it should not punish me! Foolish excuses for poor customer account handling.
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