Phone scam possibility

most likely a scam

unless you have old mpeg2/sd equipment, which needs replacing asap

SCAM SCAM SCAM, direcTV would never call about something like this they have no way of knowing if it's misaligned unless YOU call in with technical issues. This scam us taking advantage of the mpeg 2 shut down that's currently in progress in some areas so customers with standard def equipment need to swap them for high def equipment. High def mpeg4 satellites are in a different position in the sky so the dish needs replaced too the new dish aims at the other satellites so they're saying your dish needs "realigned".

Absolutely a scam as DirecTV doesn't know if your dish is misaligned or not unless a tech goes out to check because you are having issues and ordered a service call.

Since DirecTV is shutting down the old MPEG-2 feeds that require equipment swapped, there are a lot of scams out there trying to take advantage of the situation to sneak their cons by you.

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@mrp703 wrote:
I have the Genie

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The Genie (and any Clients), just like any other model with H in it is MPEG-4. So this equipment is not affected by the MPEG-2 shutdown.

However if you have any D or R models (except special R22), they would need replacing.