New Member
Price adjustment on my bill. For 2 weeks we have not been receiving our nbc network
We have been a part of the nbc dispute. You said we are allowed a one time price adjustment. But you must have it very hidden in your website on how to do it. Direct Tv customer service has been very, very disappointing! In May l needed help with billing issues and I finally gave up. I have been getting charged $177 dollars a month since then and I had been told numerous times during many phone calls, that I should receive information via email or calling back again to gain access to monthly discounts. As I said I finally gave up🤯. I certainly understand that with what is going on we need to have patience, but enough was enough. So I never was given any discount options after being told numerous times there would be, and in all the years we have used direct tv we have never not been given some kind of monthly discount. Also I guess the other thing that did not sit well with me, was how many times I was giving out my important private information. It would be great to know this has been ACTUALITY read and acted upon. Thanks
Accepted Solution
Official Solution
Juniper
ACE - Expert
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23K Messages
4 years ago
Log into DirecTV account, may have to go to account management (not watch DirecTV), and a message would pop up offering a one-time credit of $20 as a courtesy if you qualify.
As for discount options, those have mostly gone away for now. Too many people were on too high or for too long of discounts so were hemorrhaging the business. So now we pay what the service actually costs. Once problem accounts are dealt with it is expected that discounts would return, but in moderation. Always budget for full cost as those are temporary perks, not guaranteed to be there every time.
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Constructive
Employee
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34K Messages
4 years ago
you login to your online account and it pops up
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