Tutor
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2 Messages
Problem with obtaining credit on account
when my DVR & TV were destroyed when lightening went through my satellite coax cable, I was told when I reported this issue to AT&T that my account would be credited for both the time I was without service and for the new DVR they sent to me. This was also communicated to me when I had to spend over an hour with a rep setting up the new DVR. He said he could not yet credit my account for the DVR since it was not listed yet in his system. I have contacted AT&T 4 times since then & either the supervisor did not call me back or passed me on to someone else, who hung up before talking with me. I am very frustrated with AT&T. DirecTV, before taken over by AT&T was great with customer service. I wish there was an email option to contact them. Any suggestions? I am thinking about switching providers. I'm not sure anyone else could be worse.
Thanks,
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello @melight,
That's not the experience we want anyone to have, let's see what we can do. I'll be inviting you to a PM (private message) to further investigate. Please look in your inbox for a message from me.
Mihai AT&T Community Specialist
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melight
Tutor
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2 Messages
6 years ago
Thank you. I can't find how to mark this as an accepted solution on this web page.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
What was the solution?
Post back here with the solution and you can mark it as the "accepted solution".
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