Proof that my equipment doesn't have to be returned.

if your concerned return them anyway its no cost to you.

What are the models of each box you have? We can give guidance if returnable or not.

Correct they don't have anything they can manually send to verify equipment does not needed returning. If you haven't gotten an automatic email from the system with return information, then you can hold on the boxes for a couple month to make sure you aren't billed a non-return fee (NRF).

Even if not required to be returned, sometimes very recent models might be accepted back for refurbishing and/or recycling purposes. Here is their current process if needed.

How to Return DIRECTV Equipment - Info from the AT&T Community | AT&T Community Forums

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes. 

 

• Find FedEx Office locations at www.fedex.com/attreturns.

• Find The UPS Store locations at www.theupsstore.com/locations.

Hi Juniper --- according to 4 agents and 2 supervisors my equipment is too old. (equipment is HR34-700 and C41W-100)

I live 120 miles from nearest UPS and FEDEX drop --- so that is out of the question (rural NM) - AND we are in quarantine. The last agent said he was unable to send out a box because the system says they are non-returnable and won't  create the order for box/label.

This is such poor business practice -- how hard is it to send a confirmation that they are non-returnable in the event that somebody screws up and bills me.

Constructive -- the last agent said he cannot send out box or label - they are non-returnable. I live 120 miles from nearest UPS or FEDEX facility. I give up.

I can 100% assure you that @Juniper knows as much if not more than any agent you speak with, he is the resident directv expert.

The HR34 is non returnable.  The C41W may or may not be so hang on to it in case they ask for it back.

You should recycle the HR34 by removing the access card and keep in case they send a envelope for it after 30 days you can dispose of it then take the HR34 TO AN Ewaste center or go to this website for a shipping label.

https://www.goodwilldenver.org/dtvcustomer/

thanks to all that replied. As I noted above, I spoke with 4 agents and 2 supervisors -- all said don't return equipment. The last agent was unable to print out labels or boxes and said that meant the equipment was non-returnable. I will hold onto C41W and see what happens. It makes me terribly anxious that I cannot get a confirmation email stating that the equipment is non-returnable. But this is why I canceled Directv, the service is really not good

The HR34 is the 1st generation Genie. Has been non-returnable for a few years. Had some issues and was greatly surpassed by the later models (HR44 and HR54).

The C41W is the 1st generation wireless Mini Genie Client. Might not be returnable as they have moved forward with the C61W. But as those are the only wireless models, I normally would try returning it just in case. But if they don't send a return kit, then just hold onto a couple months to be on the safe side.

As for hard hard is it, well impossible for the agents. They don't have an option to create their own notice. There is no manual notice option in the system, so nothing they can send.

But that HR34 is absolutely non-returnable and has been so for years. Even the HR44 is non-returnable as of around the beginning of the year (though still a good model). So just remove access card and recycle the box. If you don't get an envelope for the card within a month then dispose of it securely like a credit card.

The C41W you can keep for a couple months to make sure no NRF before recycling it.

Sorry but there is no further notice they can provide you as much as you understandably want one.

thanks Juniper - the last supervisor said they cannot send box or print labels because the equipment is non-returnable. So I will keep the boxes and watch out for notices from Directv. I appreciate your taking the time to answer.

You're welcome. The HR34 definitely was not needed. Little surprised the C41W wasn't returnable as there is only 2 models of the wireless Client, but must have large enough improvements in the C61W to just move forward.

Hay Juniper .

I to am having the same issue . Cant get an answer to whether I need to ship there stuff back .

one H24 and 4 H21's

The H21s are not returnable, the H24 is iffy if there is a UPS/FedEx store near by take it to them.

Thanks for the fast reply .

Just got an email today. The H24 is the only one of the 5 they want back.

Considering the manufacture date is 2010 that's strange but OK.

And the H21 are dated 2008  LOL.

Again thank you for your help 

They use a lot of Hs for business as they are not allowed to record programs.