Tutor
prorated cancellation directv
I cancelled my directv on sept 25 it posted sept 26 they are charging me for the whole month sept 25 to oct 24 I see they changed their policy in January but I was never notified and when I cancelled nothing was said except I would have to return the equipment by oct 5.i then returned the equipment sept 26 and I received an email saying the equipment was due oct 14.i saw an article saying that the policy does not affect customers in California Illinois and new York.i live in new York do you know if this is true
mdram4x4
ACE - Master
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6.5K Messages
6 years ago
you were notified, it was in one of the bills a couple of months before it took affect
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Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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curly11
Tutor
6 years ago
thanks for the quick response I did not see the notice cause I am on auto pay and honestly never look at the bill.does anyone know if this affects accounts in new York California and Illinois as I saw an article on cordcutters that said residents from these states were exempt
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mdram4x4
ACE - Master
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6.5K Messages
6 years ago
doubt it. just because you didnt read it does not mean you didnt get the notification.
its always a good idea to read everything in any bill
otherwise you dont know when terms are changed
----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sandblaster
ACE - Expert
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2K Messages
6 years ago
Yes, that is what was reported from multiple outlets. Accounts in California, Illinois and New York are supposed to be exempt.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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