Reactivating canceled account

Hi all! I was a directv customer for several years. Prices kept going up and I finally decided to cancel my service and put through the cancellation via talking to a rep on the phone. I logged onto their website a week or so later to see what date my service would stop, and there was a button that said “reconnect now”. I clicked on it out of curiosity and it offered me a pretty good deal to reconnect, so I went ahead and took the offer. They said my request was received and I would receive an email within 24-48 hours. I never got an email so I thought maybe it wouldn’t go through until the cancellation date for my original service. Problem is, the cancellation date came and went, my service is now turned off and I have spoken to two representatives who have no record of my order to reconnect somehow. Yet when I go to directvs website to reconnect, it says my order is in process still. It has now been several weeks since my order was placed. Anyone ever dealt with this before and know what to do? The reps have been very unhelpful and keep directing me to the win back team, who then just ends up trying to sell me on service more expensive than the deal I took.