New Member
Recycling Equipment
After cancelling my service, I received an email from ATT saying that I do not have to return my equipment. Is this true? I thought there was a significant penalty for not returning set-top boxes, dvr's, remote controls, etc... I'd email ATT to ask this question, but I can't find an email from them and don't want to wait on hold for them to answer the phone :-O
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Some DirecTV equipment must be returned and some not.
WHAT equipment (model #s) are in question?
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Juniper
ACE - Expert
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22.5K Messages
4 years ago
There is no support by email as they want help to be live.
There can be a non-return fee (NRF), but boxes are not required back forever. Eventually older models are phased out. What are the models of each box you have? Only the receiver/client boxes, a.k.a. set-top-box (STB), with access cards inside are returned (DVR is a type of STB/Receiver). Everything else, including remotes, you own upon install.
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