New Member
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1 Message
Return Equipment Authorization does not match what e-mail says to return
I cancelled my Direct TV account after 9 years and received an e-mail telling me that boxes had been shipped and to return all 6 of my receivers (2-D12-100), (3 - HR24-700) and (1 - HR-500). Direct TV sent two boxes that can hold two receivers each, however, the only receivers listed to return are the (3 - HR24-700) receivers. I still have my original Direct TV receiver boxes. Can I box up the two D12-100 receivers and the HR24-700 receiver and return to Direct TV on my own, OR should I call them and see if I can explain to them I need authorization and another box for the remaining receivers?
shannon02
ACE - Expert
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21.1K Messages
5 years ago
There is no HR500 so send the correct model number, all the others are non returnable. You can still box and return the HR24s if you want.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
5 years ago
Take em all to fedex or ups they will box and ship them at no charge to you
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
But they are not returnable so UPS/FedEx will not take them.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
5 years ago
They accepted my non returnable boxes
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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