Contributor
Return equipment boxes
Hello have been hung up on by your customer service! And not waiting 30 mins again to speak with you. Contacting regarding an out standing bill... i have been in contact with you guys multiple time about geting a return label sent to me or boxes sent to my house. I live 1 1/2 hrs away from the closest ups or fedex. Please email me a return label!
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Juniper
ACE - Expert
•
22.9K Messages
5 years ago
@Kalynnichols
DirecTV does not email labels. If the boxes are returnable, you take them to a FedEx or UPS Store that participates in the free return program. Make sure to get receipt showing they took possession of course. If over 10 miles away from a participating location, then DirecTV should ship a prepaid return kit to your service address.
What are the models of each box you have? In case they might not all be returnable.
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