Returned a Wireless Genie Mini and NO CREDIT

During the week February 10th I ordered a Wireless Genie Mini. Shortly after I received it, which was the week of February 17th, I did not open the package and I contacted ATT/DirecTV to request return authorization and instructions. I was instructed by the customer service representative to take the Wireless Genie Mini to my local UPS Store and they would handle the return. I did so without incident.

My Jan 23 - Feb 22, 2020 showed a $99.00 charge for the Wireless Genie Mini. I contacted ATT/DirecTV on 03/28/2020 to confirm receipt of the returned Wireless Genie Mini and the customer service representative told me that he would look into it and contact me on 03/30/2020 as 03/28/2020 was a Saturday and the "Return Dept." was not available. I received no further follow-up contact from DirecTV.

My Feb 23 - Mar 22, 2020 invoice still DID NOT show a credit of $99.00 for the returned Wireless Genie Mini. I contacted customer service again and was told that the credit should appear on my Mar 23 - Apr22 invoice. That invoice was received last week and the $99.00 credit is not there. Unfortunately, I lost the tracking info from the UPS Store from February. So, I contacted them in early-March to request it and they said that they don't retain tracking numbers for DirecTV & Specrtum/Comcast equipment returns (very strange), but if a package was "undeliverable" it would be returned to them and they would contact me if necessary.

I have not received the $99.00 credit for the return of the Wireless Genie Mini. I don't have it as I returned it per your instructions and I demand a $99.00 credit immediately. I've been a DirecTV customer since 1998 and I hope you take that into consideration and your customer service has been quite bad since merger with AT&T. Also, here is the contact info for my local UPS Store:

UPS Store Sarasota, FL 34243

I've gotten nowhere when I have called. So, I will continue to contact you until a credit is received. Also, why am I being charged "Regional Sports Fee" of $9.99 when there is no sports?

Again, please update my account with a $99.00 credit immediately

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