Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

E

New Member

Saturday, March 21st, 2020 1:16 AM

Returning equipment?

How to return equipment and who pays shipping?

ACE - Expert

 • 

22.5K Messages

5 years ago

First what are the model numbers of each receiver/client box? Just to see if returnable in the first place.

How To Return The Equipment

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.

Find FedEx Office locations at www.fedex.com/attreturns.

Find The UPS Store locations at www.theupsstore.com/locations.

If over 10 miles from a participating shipper than you contact DirecTV so they can use the old process of sending you a prepaid return kit.


NEED HELP?