New Member
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1 Message
Snowbird - Suspend Service
Good day,
I've tried calling the 1-800-531-5000 number and the number doesn't work.
I've tried chat and all I get is the bot chat that tells me to call the number above.
Every year I have a challenge to suspend my service for the time I'm gone.
Can someone help me?
sandblaster
ACE - Expert
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2K Messages
5 years ago
This is a customer to customer forum, not customer support. No one here has access to your account. You need to keep calling until you reach someone. Are you calling from outside of the US? If so, that would explain why the 800 number doesn’t work. You can call the wireless internationally support number and reach Directv.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
The DirecTV number is still in service. There are long hold times expected as they are unfortunately short staffed because of Covid, to the point they have increased their outsourcing to try and field the overflow of calls.
Just so you are aware, they have made one change to the suspend option since AT&T took over. There is now a $7 monthly vacation hold.
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