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vl_draper

New Member

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3 Messages

Thursday, April 9th, 2020 4:35 PM

Sports During Pandemic

How can I get a discount and/or refund form AT&T Direct TV for not having Sports? I went with Direct TV Choice Package Option over 2 years ago just because I'm "In Market" for the Astros who are on AT&T Sports Net. Several weeks ago I got into a Chat with an AT&T rep concerning this matter. That was like conversing with a stubborn 9 year old. I have an option. For about 60% of what I'm paying now I can go with FUBO (which gives me Astros and Rangers and Weather Channel (Like Choice does) and You Tube TV (which gives me my local ABC affiliate which FUBO does not and for which I'm in my 14 day trial right now). Only problem with that is the clumbsiness of toggling on my streaming device. AT&T does not seem to have a customer service email site where I could detail all of this. So here I sit pondering my choices (streaming or continuing to pay AT&T for worthless. And, I forgot to mention that I can turn off FUBO when regular season baseball is over.

Question

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Updated 

5 years ago

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Accepted Solution

Official Solution

Juniper

ACE - Expert

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23K Messages

5 years ago

At this time the RSN fee is not getting adjustments. You still have the RSNs through the whole year and other events, regardless if a specific league is playing. They still charge the TV providers, so it is still required on the bill.

There are updates regarding the MLB Extra Innings on their official Covid-19 page. Any additional updates, such as if the RSN fee status changes, will be listed there.

https://about.att.com/pages/COVID-19.html

Correct there is no support by email. If you want to discuss your account then you call them.

2

0

Constructive

Employee

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34K Messages

MLB & NBA Suspended Seasons

As we all know, MLB has delayed the start of the 2020 season. MLB will announce the new season start date and the effects to the 2020 schedule at a future date. We are actively monitoring developments and will communicate with MLB EXTRA INNINGS subscribers regarding changes to the season schedule.

The cancellation deadline for MLB EXTRA INNINGS will be extended to reflect the delayed start of the season. Additionally, any payments already made for the 2020 MLB season will be credited to customers' accounts.

There is no need to call for the refund, and please allow 1-2 billing cycles for credit(s) to appear. Billing will restart after the MLB announces the season start.

We are also actively monitoring developments with the suspension of the NBA season and will proactively communicate with NBA League Pass subscribers regarding potential refunds/credits as events develop.

Thanks,

The AT&T Community Team

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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