Mentor
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27 Messages
Starz on demand not included with Starz subscription on Directv
I subscribe to Starz, showtime and hbo on Directv, why does Starz want me to pay for on demand? I thought on demand was included in the subscription
Mentor
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27 Messages
I subscribe to Starz, showtime and hbo on Directv, why does Starz want me to pay for on demand? I thought on demand was included in the subscription
Accepted Solution
Official Solution
nabukl
ACE - Professor
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2.3K Messages
6 years ago
Well that's different it shouldn't be telling you to subscribe. On demand is included with a PAID subscription but not if you're getting free as in a promotion.
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
Not everything on demand is free, and that's with ANY provider, it's all about streaming rights.
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bigbarthy
Mentor
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27 Messages
6 years ago
get? It's weird, it tells me if I want to use on-demand, I need to get a
subscription with Starz; I was confused. Thanks Ace
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bigbarthy
Mentor
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27 Messages
6 years ago
mobile phone plan that I signed up for 4 months ago. I'm being charged
43.00/ month for those 3 channels
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shannon02
ACE - Expert
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21.1K Messages
6 years ago
Try logging into your account and refresh the authorizations.
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Juniper
ACE - Expert
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23K Messages
6 years ago
If you subscriber to Starz then you get Starz On Demand. It doesn't even have some content as PPVs, like a few other channels have been doing. On Demand should be working shortly after Starz is on the account, taking no more than 24 hours, if your HDDVR is connected to the internet. Try www.directv.com/refresh to refresh the service authorizations or a red button reset of the receiver.
As a note, if you ever see one of those free trial weekends they open for everybody, that does not include On Demand as you are not subscribed to the channel.
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bigbarthy
Mentor
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27 Messages
6 years ago
Thank you for helping me out!
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bigbarthy
Mentor
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27 Messages
5 years ago
I called Directv and they straightened it out; for now anyway Thanks again
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Hey, @bigbarthy!
We're glad that your subscription issue has been straightened out! Is there anything else we can assist you with?
Mike, AT&T Community Specialist
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bigbarthy
Mentor
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27 Messages
5 years ago
Our customers shouldn't be treated like this. They couldn't fix it. I was
duped from the beginning by the slick talking salesman. I'm about ready to
drop ATT/directv altogether. They gave me the dreaded 2020 number where
they don't even listen any more.
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Not to worry, @bigbarthy.
We are happy to look into your subscription concerns and what we can do to assist you. This requires us to speak in a private message.
We will be sending you a PM, please respond at your earliest convenience for further assistance. We hope to speak with you soon.
Ariel, AT&T Community Specialist
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Cdthomps
New Member
5 years ago
I have Direct tv. I am paying for Starz. Do I also have to pay for Starz on demand. I cannot watch any on demand . I get this message:Sorry. We have no programs at this time that match the filter you selected.
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Cdthomps
New Member
5 years ago
I pay for Starz. I have Direct tv. I am not able to watch Starz on demand. I get this message. Sorry, we have no programs at this times that match the filter you selected.
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