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L

1 Message

Tuesday, May 7th, 2024 3:55 PM

TCONNECT LLC, DIRECTV involved

Was dupped by TCONNECT LLC for $300 for my DIRECTV.  Now for the individual to know my checking account number, in my opinion reading these articles, this has to be an employee working in DIRECTV.  So after paying DIRECTV $300 to get caught up with my 2 monthly payments that were never made, they didn't want to even hear anything about someone working on the inside of their company being involved.  I have to take this higher, starting with BBB and after that with the State's Attorney's Office.  I consider myself an intelligent woman but can't believe I fell for a 3rd party payee because it was cheaper on my monthly payments.  Someone has to answer to this!

Community Support

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20.3K Messages

1 month ago

Thank you for bringing to our attention, Lula. We'll relay your inquiry to our team for further review. DIRECTV appreciates your patience. Gemma, DIRECTV Community Specialist

Community Support

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20.3K Messages

1 month ago

Hi Lula, I'm here to help, let's meet in PM so that we can investigate your account. Gemma, DIRECTV Community Specialist

ACE - Expert

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19.8K Messages

1 month ago

You would be surprised at the amount of info on you that can be bought on the dark web.

ACE - Expert

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20.6K Messages

1 month ago

@Lula_192422 

Plenty of ways for criminals to get your information off the dark web, or just enough to social engineer everything else. So highly unlikely it is a DirecTV employee causing the issue. Just the reality of the world we live in now.

File a police report.

Check your credit report and monitor your accounts.

Do what you need in order to protect yourself going forward.


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