Terrible customer service

this isnt at&t or directv this is a public forum , directv wont see this nor call you but maybe one of the 2.5 million members on this page might call you  since you put your phone number out. the rates are the rates, no matter who you talk to . how is it terrible customer service when your asking for something that doesnt exist?

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@Tvfirum wrote:

I have wasted over 4 hours of time trying to re install my service without having the rates double. One of you supervisors  id is LT964C  ive asked to speak to her and no one will help   Everytime i call i get different  answers  id like to stsy with Direct tv but no one wants to help can somone in management who has the authority to listen and fix a mess please call me. 

Peter Low. 231-228-7631

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First, never post your phone number in a public forum.

Second, I don't understand why your rates would double. What are you "re installing"? What services did you have?

@Tvfirum  first off its not our service we are all just customers here so no were not going to call you

secondly before you cancelled you should have read the terms of service  you cant cancel and then 4 days later come back getting new customer discounts, you must be cancelled for a year before you are eligible for new customer discounts regardless of what a rep told you, the computer cant be over written thats why people do the revolving service provider, get one year of discounts, complain a year because rates go up after 12 months, end of year 2 try to get discounts, told they cant switch providers lather rinse repeat.

I hear you!!!

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@Tvfirum wrote:
Call me and ill tell the story I had your service for 2 years and the second it expires they go up 50 bucks. I cancelled and called back a few days later and wasPROMISED $60 for a year. Thats when the 4 hours of my time and complete aggrevation began
I angry and sick of not being able to talk to someone in management. As of now it costs me mote money for a lesser package. This is client loyalty retention???

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We all got to be new customers once, taking advantage of those sweet new customer deals. But it's unrealistic to expect those sweet deals to last forever. Of course, that's no excuse for the customer support rep misleading you. Seems to be all too common these days. 

Again we’re just customers here in a public forum. And I’m sorry my spellcheck on my phone doesn’t fit your criteria. Lose my job for what? Stating a fact? It’s no secret that people do this every 2 years. Just do a search  in the forums. Heck my sister has 3 providers that she toggles through every 2 years. The churn rate is extremely high for every provider not just direct. It’s the same way with cell phones. 

I also think it’s funny you hang on every word of my post even pointing out spelling errors but skip over the fact that everyone in here are customers. Even if we work for At&t our opinions are our own and on our own time. 

Apology accepted and please accept my apology for getting a bit snooty. I’ve been in these forums I believe since 2004 and get quite a bit of razzing for having the employee tag.