New Member
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1 Message
terrible customer service,
over an hour on the phone, internet is just as bad, talk to someone and they know nothing, set up appt and no show up, on phone again, reschedule, aweek later. really?
New Member
•
1 Message
over an hour on the phone, internet is just as bad, talk to someone and they know nothing, set up appt and no show up, on phone again, reschedule, aweek later. really?
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
DirecTV, like other providers, continues to suffer from a shortage of qualified technicians. But they should at least notify folks if the tech has to reschedule.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@burnett60518
Unfortunately, DirecTV is still bouncing back from the staffing and tech shortages since the pandemic. Don't know if the new co-owner taking over management will help improve that or not.
All customer support can do is reschedule, and perhaps submit a Field Service Request (FSR) complaint on the missed appointment with no notice. No matter what notes are on the order, what do you expect them to "know" about this? They can't go back in time and make your appointment happen.
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