Tutor
The Decline of Customer Service is the last straw
I called technical support on Tuesday to report that I was missing channels. After about 30 minutes they discovered that someone had switched packages on me without my permission. I went from Choice Xtra Classic to Select. After about another 15 minutes the rep said I would get my original package back. I repeated several times that the original package was Choice Extra Classic because I know it is an expired package. I was told I would get it. Today I checked and I have Choice Standard. I called customer service. Explained the situation after about 15 minutes they tell me I can't get Choice Xtra Classic back because it is an expired package. So someone at Directv changes my package without my permission and then I'm told I can't be switched back. This poor customer service along with the crappy equipment I have is the last straw. A couple of years ago I was offered all new equipment for free. I thought OK. It's free. This equipment stinks. The picture breaks up all the time and if there is a little cloud cover I lose my signal. I never had any of these problems with my old equipment. I have internet through the cable company but have been a loyal Directv customer for about 15 years. All this hassle isn't worth it. I can bundle cable TV and internet and save a bunch. Plus I don't have to worry about not having TV when it's cloudy. I've been reading that Directv is losing customers left and right. Now I know why and I'll one of those leaving.
Juniper
ACE - Expert
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22.9K Messages
6 years ago
Used to be that there was 30 days where a expired package could be reinstated. But that may have changed, especially in the new system.
However because of channel changes over the years, including this year, normally the current version of Xtra is better because it still covers the channels at a lower cost. To be sure, here is the current lineup for Xtra: http://www.directv.com/DTVAPP/compare/printablePackageChannels.jsp?packageId=960010&skuId=sku930012&referrer=https://support.directv.com/dtv-programming/360
As a note, FX Movie (FXM) is still Xtra and above (missing from the lineup in error).
A couple channel changes May 2019 that may affect both Xtra and Choice Xtra Classic: https://www.att.com/tvchannelupdates/
In either case going to Choice was definitely the wrong move, probably got they got caught because the old naming was confusing. Used to be Choice, Choice Xtra, and Choice Ultimate but now it is Choice, Xtra, and Ultimate for simplicity. Admittedly there is Preferred Xtra for those that watch little to no sports (nor RSN fee and has some channels that Xtra does not).
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
A little cloud cover shouldn't cause issues with your signal unless there is a problem with the dish alignment. That would need a tech out to properly realign the dish, and possibly verify the mounting is still secure.
To verify all bases are covered in case the issue is more than just an alignment issue:
Check the coax into the DirecTV box is finger tight.
Verify cable between box and TV is free of debris and secure on both ends.
If available try a different HDMI cord, HDMI port on TV, and TV.
What models are your boxes?
Do you have this trouble on each of them or just certain ones?
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KentHohlen
Tutor
6 years ago
I checked with Xfinifty. I can get cable TV and internet (2x faster then current package) for $128 a month for 2 years. That would save me over $100 a month. With all the problems I have been having, why should I pay an extra $100 a month?
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
@KentHohlen
I was just providing information and options to fix your technical issue and to get a better setup on your account. I am a customer like you so I don't care if you go with Xfinity or not.
If you would like further help or guidance regarding your DirecTV service see my prior responses. If not, then I wish you well with whatever you do from here.
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