New Member
They won't let me set up a payment plan
I cancelled my bill so my we're not go up and I ended with a 500dlls bill and they won't let me set up a payment plan, I am sick I not be able to work on the past 3 weeks and I just try to pay 50 dlls on my bill and they won't accept my payment and now they are going to send me to a collection agency and messed up my credit score. Thank u direct TV and at&t
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
Payment arrangements must be made BEFORE a bill is PAST DUE.
If (and when) the account is sold to a collection agency, you will have to deal with the collection agency directly. The good news is that many times, you can negotiate a lower pay off with the collection agency.
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Titatorres
New Member
4 years ago
How about my credit score
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Titatorres
New Member
4 years ago
I'm never going to get DIRECTV or AT&t never again
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shannon02
ACE - Expert
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21K Messages
4 years ago
All companies will do the same thing about past due bills.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
A payment arrangement can only be set once past due, but before service is shut off. If you have canceled your account, then no payment arrangement can be made as final bills do not get extra time.
This is standard with many companies. A financial hardship on your part does not make a wrongdoing on theirs. They are a business, not a charity. So the credit score is on you.
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Titatorres
New Member
4 years ago
Maybe when I am not working in the past three weeks 1/2 because I am sick I been working in a covid unit since March 2019 and trying not to bring nothing home and get my family sick but yeah but you saying is a business right.
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Titatorres
New Member
4 years ago
Thank God I am going back to work on Tuesday 🙏
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Glad you're getting back to work. Hopefully more and more people will be able to return to normal throughout this year.
Certainly no insult to your situation, just that businesses are hit by this pandemic as well. They still have bills to pay so cannot just float customer bills. Just the unfortunate reality of the situation.
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