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New Member

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4 Messages

Wednesday, March 1st, 2023 8:46 PM

UNABLE TO OPEN MANAGE SUBSCRIPTION AND MANAGE EQUIPMENT PAGE

I'm having the same issue over the last 6 months, cant view my manage subscription and manage equipment page, it flashes grey when I  open it.  I've called several times without any resolution.

ACE - New Member

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5.2K Messages

2 years ago

Your account was likely migrated from the AT&T side to the DIRECTV side. TPG now owns a 30% stake of DIRECTV so AT&T and DIRECTV are now two separate companies. During this process, account management was messed up and thus you are unable to do any of these things. An estimated time for a solution is unknown by us, being we are customers like you. 
If ever you want to manage your subscription or deactivate/activate new equipment, call DIRECTV ( number in my greeting below) and say ‘billing’ to the robot. 

(edited)

New Member

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4 Messages

2 years ago

Thank you very much!  This is the most that I have gotten in the past several months.

ACE - New Member

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5.2K Messages

2 years ago

No problem! Glad to be of help.

New Member

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4 Messages

2 years ago

I would like to add or remove any premium channels, look at the fees, also reset my equipment like i has in the past, as it stands now, the only control I'm allowed is to pay them.

New Member

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4 Messages

2 years ago

@ Juniper, thank you

New Member

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1 Message

2 years ago

I'm in the same boat - Signing in via AT&T routes me to DTV - then DTV attempts to link me back to AT&T but it takes me right back to DTV again. Ugh. Calling DTV tomorrow so I can figure out why my bundled services bill seems so high.

(edited)

ACE - New Member

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5.2K Messages

2 years ago

@KCrazy 

If you are trying to get a discount definitely say ‘cancel’ to the robot as that sends you to the retention/loyalty department where an agent may be able to help you out.

(edited)


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