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Thursday, May 28th, 2020 4:39 PM

Unfair and fraudulent billing practices -- I'm done with you.

I provided you with a credit card number last month. You fail to record it and instead charge me more and more late fees. I will be canceling my direct TV effective June 25 and I'll tell them what crooks you are. This is done on purpose. AT&T is a horrible company and I will make everyone I know aware of it. I am livid at you people. This is done on purpose to get extra money. It is an unbelievable scam.

Employee

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34K Messages

5 years ago

your ranting at other customers directv wont see your post

ACE - Expert

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23K Messages

5 years ago

Log into your account online to pay your bill or even setup auto bill pay. If payment deducted, but didn't post on your DirecTV account then you can request for a review regarding the missing/misapplied payment: www.directv.com/paymentdispute

They are not doing this to you on purpose and it certainly doesn't make them crooks. As a company they want to take your payment in a timely manner. So it just means there was an issue with the payment which you would need to discuss with DirecTV. A payment that didn't process, possibly declined, is not a scam. I would suggest keeping this realistic and in perspective.

If you still choose to call and cancel, be aware that unless your service month starts May 26, then your cancel will not be effective June 25. This is because billing is not prorated if you choose to stop using the service mid-cycle. This update to the Terms of Service took effect over a year ago. Here is the notice from 2018 about the change.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).


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