1 Message
Unhappy customer billing issues.
If it wasn't bad enough that we were out of our home 3 months due to a home fire. I suspended our service with directv during those months. Once we return back to the home, I got an $800 bill. The representative said that there was nothing they could do about it totally unfair. I've been a customer for 28 years and you can't give me credit for those 3 months? RIDICULOUS
Juniper
ACE - Expert
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22.5K Messages
7 months ago
Was the service not suspended, resulting in full charges plus any late fees or other consequences form account being suspended or canceled for non-pay? Or were those charges for something else? And when you called to suspend did you pay entire balance to $0 at that time?
If suspend request was noted, and balance was $0 (a requirement to set the suspend), then call DirecTV back and the next agent should do a billing adjustment for the error. In that situation if the account has been suspended (or further canceled for non-pay) when you get the voice system say "cancel" as you'll need a retention/cancellation specialist to fix this at that point.
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DIRECTVhelp
Community Support
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254.5K Messages
7 months ago
Hi, @GuruleTina. 28 years means so much to us. We understand that being billed $800 when you suspended your account can be frustrating. We're here to help in any way we can. We're sending you a DM to investigate the charges further. John, DIRECTV Community Specialist
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