1 Message
Unhappy customer billing issues.
If it wasn't bad enough that we were out of our home 3 months due to a home fire. I suspended our service with directv during those months. Once we return back to the home, I got an $800 bill. The representative said that there was nothing they could do about it totally unfair. I've been a customer for 28 years and you can't give me credit for those 3 months? RIDICULOUS
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @GuruleTina. 28 years means so much to us. We understand that being billed $800 when you suspended your account can be frustrating. We're here to help in any way we can. We're sending you a DM to investigate the charges further. John, DIRECTV Community Specialist
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