New Member
useless, unreliable, unprofessional
Since AT&T acquired Directv, Customer Service and Satisfaction 💩🤮🤬
1) No U.S. Contact except Sales
2) CS Philippine Support Agents are useless and if you ask to escalate the matter and needs to speak from someone in the U.S., they put you on hold and transfers you to the same filipino/english accent and pretends to be a U.S. agent.
3) NYC Contract Spanish Techs are Useless, Unreliable, Unprofessional
DAY 1 No Show, appointment schedule 12pm - 4pm called dispatch and say tech has accident at work, no available tech to send have to reschedule for tomorrow.
DAY 2 No Show, appointment schedule 12pm - 4pm called dispatch and say tech has car accident, can’t send other tech cus too late for the day have to reschedule for tomorrow.
DAY 3 No Show, appointment schedule 12pm - 4pm tech called 5:30pm and said arriving by 6pm, I hang up. Can someone from the U.S. support contact us.
Constructive
Employee
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34K Messages
4 years ago
This is a customer populated forum not directv so no one from direct will see your post or contact you
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shannon02
ACE - Expert
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21.1K Messages
4 years ago
AFAIK there are still 22 call centers in the US but some are still closed due to Covid-19 and the open ones are understaffed and the same goes for techs. CSRs have no control over tech dispatching all they see is calendar of open times.
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jen2al
New Member
4 years ago
No worries... We already dump Directv subscription due to lack of attention from ATT/Directv regarding their contractual tech company. By the way, yesterday was the last straw. We have another scheduled appointment from 8am-12pm, tech didn’t show up again and I called around 2pm to the tech company and again he said it needs to be rescheduled.
Contract Tech company of AT&T/Directv in Queens, NY
{EDITED per Community Guidelines]
(edited)
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Juniper
ACE - Expert
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23K Messages
4 years ago
Yes there should be notice when a reschedule is needed. Bottom line is Covid restrictions have short staffed many companies. So DirecTV is not alone in this issue.
Sorry but nobody is immune from issues resulting from the pandemic.
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mikekacha
New Member
4 years ago
I’ve had similar drama since the changeover from Directv. Customer Service used to rival Apple’s, which is best in class. Since the merger it’s been the epitome of the worst service in the industry. The incompetence is rivaled only by the local dollar store.
It took a month to get a replacement remote last year. That drama was escalated to Retention, who begrudgingly offered me a substantial credit. This year it was my log-in that somehow got corrupted and stopped me from being able to watch anything on the mobile app (important to me as I was away from home during this episode). I resorted to sending the CEO a message on LinkedIn, which ultimately connected me to the Office of the President and his assistant.
While I was appreciative of the intervention it is sad that things had deteriorated to this extent.
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Juniper
ACE - Expert
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23K Messages
4 years ago
I agree the acquisition by AT&T was far from smooth. And Covid has compounded the issue. They have a long road ahead to return to a sense of normalcy.
As for a replacement remote, those are cheaper through online retailers such as Amazon. Even if you have the protection plan, you pay $8.99 every month (or higher for tier 2, tier 3) regardless of how little you use it so pay more in the long run.
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